Data controller
Pharmacie du Capitole, 18 Place du Capitole, 31000 Toulouse, is responsible for processing carried out through this website. You can contact us at pharmaciecapitole@gmail.com or +33 5 61 21 60 18.
Privacy and personal data
This page details the data processing connected with the Pharmacie du Capitole website, contact requests, and audience and performance measurements.
Data processed
Depending on how you use the site, we may process information you voluntarily provide: name, email, phone number, message, documents sent by email, language used and request details. The site may also process limited technical data needed for operation, security, audience measurement and performance.
Purposes
Data is used to answer requests, prepare an exchange with the pharmacy team, make it easier to send health documents, run the site, measure audience, monitor technical performance and improve the user experience.
Legal bases
Depending on the situation, processing is based on your request or consent when you contact us, on the pharmacy's legitimate interest in securing and improving its website, and on legal obligations applicable to pharmacy activity where they exist.
Chatbot form
When you leave contact details in the chatbot, only the form information is sent to the team through our internal Discord notification tool. The full chat history and escalation reason are not sent.
Email and health documents
The document button opens your email app. Attachments you choose to send remain under your control. Send only documents needed for your request; in a medical emergency, call emergency services.
Audience and performance measurement
The site uses Vercel Analytics and Vercel Speed Insights to understand traffic and technical performance. According to Vercel documentation, Web Analytics does not use cookies and stores anonymized data; Speed Insights measures Web Vitals without trying to identify a visitor or reconstruct an individual session.
External content
Google Maps loads only after your action. The public Instagram feed and external links may rely on third-party services with their own privacy policies.
Recipients
Data is intended for the Pharmacie du Capitole team and, where necessary, our technical providers: Vercel hosting, Discord notification, email, Google Maps or Instagram when you activate or open these services.
Retention periods
Contact requests are kept only for as long as needed to process them, unless a legal obligation or follow-up need requires otherwise. Emails and health documents are handled according to rules applicable to pharmacy activity and patient exchanges.
Security
We limit requested data, do not send chat history in contact notifications, and use technical measures available from our providers to protect the site. No website can guarantee absolute security.
Your rights
You may request access, rectification, erasure, restriction or objection to processing by contacting the pharmacy. A request concerning a health document may require identity verification.
Complaint
If you believe your rights are not respected, contact the pharmacy first. You may also lodge a complaint with the CNIL at cnil.fr.
Last updated: May 6, 2026.